Terms of Service

1. APPLICATION

1.1

These Terms & Conditions govern the provision of services by Executive Travel Hub Limited to its Clients, and the nature of the relationship between Executive Travel Hub Limited and its Clients.

1.2

Notwithstanding any other agreements, policies or related documents referenced within these Terms & Conditions, Executive Travel Hub Limited and its Clients agree that these Terms & Conditions represent the entire agreement between Executive Travel Hub Limited and its Clients.

1.3

These Terms & Conditions supersede all previous terms and constitute a legally binding agreement between Executive Travel Hub Limited and its Clients.

2. DEFINITIONS

2.1

“Account” means financial credit offered to an Account Customer by the Company on Fares and Additional Charges, governed by the Account Special Terms & Conditions.

2.2

“Account Application Form” means the form (or application method) prescribed by the Company to be completed by a Customer when applying for an Account.

2.3

“Account Client(s)” means any person or business requesting, or in receipt of, an Account from the Company.

2.4

“Account Special Terms & Conditions” means those provisions governing an Account at Clause 6.

2.5

“Additional Charge(s)” means ancillary monies payable by the Customer (including, but not limited to, surcharges, cancellation charges, parking charges, emission zone charges and congestion charges).

2.6

“Communication Software” means a mobile application, accessed using a Mobile Device, which transmits Private Hire Booking details using telecommunication or navigation software (including, but not limited to, credit or debit card payments, voice telephony, cellular data, wireless data, SMS and MMC messages, digital or analogue radio signals) licensed or otherwise supplied to the Customer for the performance of a Transportation Service.

2.7

“Company” means Executive Travel Hub Limited of Regus, 6, 9 The Square, Hayes, Uxbridge UB11 1FW (Company Registration No. 15209177).

2.8

“Client(s)” means any person who makes a Private Hire Booking, including all associated passengers to that Private Hire Booking, for a Transportation Service.

2.9

“Fare(s)” means the money paid by a Customer for the provision of a Private Hire Booking and Transportation Service.

2.10

“Licensing Authority” means Transport for London (as specified within section 36(b) Private Hire Vehicles Act 1998, section 154 and Schedule 21 Greater London Authority Act 1999).

2.11

“Mobile Device(s)” means a portable wireless handheld device owned by the Client that enables connection to a telecommunications network for the transmission and receipt of voice, video or other data, and can be used in conjunction with the Communication Software.

2.12

“Private Hire Booking(s)” means the same as that defined within section 1(4) Private Hire Vehicles Act 1998.

2.13

“Private Hire Licensing Law” means, but is not limited to, the Private Hire Vehicles Act 1998, Private Hire Vehicles (Operators’ Licences) Regulations 2000, Private Hire Vehicles (PHV Driver’s Licences) Regulations 2003 and Private Hire Vehicles (London PHV Licences) Regulations 2004.

2.14

“Private Hire Operator” means the same as that defined within section 1(1)(b) Private Hire Vehicles Act 1998.

2.15

“Private Hire Vehicle(s)” means the same as that defined within section 1(1) Private Hire Vehicles Act 1998.

2.16

“Private Hire Vehicle Driver(s)” means the same as that required within section 12 Private Hire Vehicles Act 1998.

2.17

“Terms” means this document and incorporates any other agreements, policies or related documents referenced herein.

2.18

“Transportation Service(s)” means the conveying, using a licensed Private Hire Vehicle driven by a licensed Private Hire Vehicle Driver, of a Customer and/or belongings from a collection point to a destination point in accordance with a Private Hire Booking made by, for, or on behalf of that Customer.

3. NATURE OF RELATIONSHIP – PRIVATE HIRE BOOKING SERVICE(S)

3.1

The Company is an incorporated company carrying on an independent business as a Private Hire Operator, inviting and accepting Private Hire Booking(s).

3.2

The Client is a person making a Private Hire Booking with the Company for Transportation Services.

3.3

The Company is principal for the purposes of Regulation 9(14) Private Hire Vehicles (Operators’ Licences) Regulations 2000 (as amended).

4. COMPANY OBLIGATIONS – PRIVATE HIRE BOOKING SERVICE(S)

4.1

The Company shall, as a licensed Private Hire Operator, invite and accept Private Hire Booking(s) in accordance with Private Hire Licensing Law.

4.2

The Company shall confirm to the Customer its acceptance of a Private Hire Booking in accordance with Private Hire Licensing Law.

4.3

In accepting a Private Hire Booking from a Customer, the Company will engage a Private Hire Vehicle Driver(s) and Private Hire Vehicle(s) for the Transportation Service(s).

4.4

The Company shall determine, at its discretion, the manner of performance of the Private Hire Booking and Transportation Service(s).

4.5

The Company reserves the right, subject to Private Hire Licensing Law (including, but not limited to, the Equality Act 2010 (as amended)), to refuse a Private Hire Booking request or withdraw a Transportation Service.

5. CUSTOMER OBLIGATIONS – PRIVATE HIRE BOOKING SERVICE(S)

5.1

The Client shall ensure all information provided to the Company for a Private Hire Booking is accurate and correct.

5.2

The Client shall pay a Fare to the Company in consideration of the Private Hire Booking and Transportation Service.

5.3

The Client shall pay any Additional Charge(s), howsoever incurred, to the Company, at a reasonable rate specified by the Company from time to time, including (but not limited to) the following:

5.3.1

Airport parking expenses incurred during the Transportation Service(s).

5.3.2

Cancellation of a Private Hire Booking by the Client after engagement, or commencement, of the Transportation Service.

5.3.3

Congestion Charge or Ultra Low Emission Zone (ULEZ) charge expenses incurred during the Transportation Service.

5.3.4

Surcharge(s) in respect of the following:

5.3.4.1

Private Hire Booking(s) and Transportation Service(s) requiring transit from or to an airport or railway station.

5.3.4.2

Private Hire Booking(s) and Transportation Service(s) requiring transit out of London.

5.3.4.3

Private Hire Booking(s) and Transportation Service(s) requiring transit on Good Friday, Christmas Day or other bank holidays (pursuant to the Banking & Financial Dealings Act 1971 (as amended)).

5.3.4.4

Private Hire Booking(s) and Transportation Service(s) requiring transit outside of normal business hours.

5.3.4.5

Private Hire Booking(s) and Transportation Service(s) requiring transit during periods of peak demand.

5.3.4.6

Private Hire Booking(s) and Transportation Service(s) requiring specific vehicle types.

5.3.5

Variations to Private Hire Booking(s) and Transportation Service(s), from that accepted in the original Private Hire Booking, at the request of the Client.

5.3.6

Waiting time resulting from acts or omissions by the Customer during provision of the Transportation Service.

5.3.7

Acts or omissions by the Client during provision of the Private Hire Booking(s) and Transportation Service(s) resulting in expense or loss by the Company.

5.4

Unless the Client holds an Account, or it is otherwise specified by the Company, the Client shall make payment of the Fare and Additional Charges upon completion of the Transportation Service.

5.5

Where Clause 5.4 applies, Fares and Additional Charges shall be collected by the Company by credit or debit card payment using the Communication Software.

5.6

The Client may raise complaints about the Private Hire Booking or Transportation Service in writing (subject to Private Hire Licensing Law) and submit them to the Company’s offices at Regus, 6, 9 The Square, Hayes, Uxbridge UB11 1FWor by email: info@ExecutiveTravelHub.co.uk

6. ACCOUNT SPECIAL TERMS & CONDITIONS

6.1

Where an Account is granted, the Company will extend credit to the Account Client on Fares and Additional Charges, subject to these Terms and any additional account terms notified by the Company.

6.2

The Company may require completion of an Account Application Form and may request supporting information reasonably necessary to assess the application.

6.3

The Company may, at its discretion, accept or decline an application for an Account.

6.4

The Company may set, vary, or withdraw an Account credit limit at any time. Where a credit limit applies, the Account Client shall remain responsible for all sums due, including any amounts incurred in excess of the credit limit.

6.5

Unless otherwise agreed in writing, invoices are payable in full in accordance with the agreed credit terms (for example, Net 7, Net 14 or Net 30) from the invoice date.

6.6

If an invoice is not paid when due, the Company may (without limiting any other rights):

6.6.1

suspend or decline further Private Hire Booking(s) and/or Transportation Service(s) until all outstanding sums are paid; and/or

6.6.2

require payment in advance for future services; and/or

6.6.3

charge interest and/or reasonable recovery costs as permitted by law.

6.7

The Account Client shall ensure that all persons authorised to book under the Account comply with these Terms.

6.8

The Account Client remains liable for all Private Hire Booking(s), Fares and Additional Charge(s) incurred under the Account, whether booked by the Account Client directly or by any authorised person.

6.9

The Company may issue invoices electronically.

7. FEES, FARES & ADDITIONAL CHARGES

7.1

Fares are quoted or calculated by the Company and are payable for each Private Hire Booking and Transportation Service.

7.2

Unless expressly stated otherwise, any quotation is an estimate based on the information provided at the time of booking. Variations to the booking, route, timings, stops, waiting time, or other requirements may result in additional charges.

7.3

Additional Charges may include (without limitation) parking, tolls, congestion charges, ULEZ charges, airport fees, waiting time, and cancellation charges, where applicable.

7.4

The Company may apply surcharges during periods of peak demand, for certain vehicle types, for travel outside of normal business hours, and for bank holidays.

7.5

Where the Company incurs costs on the Client’s behalf (including parking or airport charges), those costs are payable by the Client in addition to the Fare.

8. PAYMENT

8.1

Unless the Client holds an Account or the Company confirms otherwise, payment is due upon completion of the Transportation Service.

8.2

Where payment is taken by card, the Client authorises the Company to charge the payment method provided for the Fare and any Additional Charges properly due.

8.3

If a payment fails or is reversed, the Client remains liable for all sums due and the Company may suspend or decline further bookings until payment is received.

9. CANCELLATIONS, NO-SHOWS & AMENDMENTS

Cancellation terms are as follows, unless otherwise agreed in writing:

9.1.1

Inside the M25: cancellations made with 4 hours’ notice or more are not chargeable; cancellations made with less than 4 hours’ notice are chargeable in full.

9.1.2

Outside the M25: cancellations made with 8 hours’ notice or more are not chargeable; cancellations made with less than 8 hours’ notice are chargeable in full.

9.1.3

“As Directed” services: cancellations made with 24 hours’ notice or more are not chargeable; cancellations made with less than 24 hours’ notice are chargeable as an 8-hour service.

9.1.4

International: cancellations made with 24 hours’ notice or more are not chargeable; cancellations made with less than 24 hours’ notice are chargeable in full.

9.2

A no-show is treated as a chargeable cancellation.

9.3

Amendments to a booking may be treated as a new order. Where this occurs, the original booking may remain chargeable.

9.4

Written agreements may override the standard cancellation terms.

10. CLIENT CONDUCT & SAFETY

10.1

Clients and passengers must behave in a manner consistent with safety, courtesy and the lawful operation of a Private Hire Vehicle.

10.2

The Company may refuse or terminate a Transportation Service where a Client’s conduct presents a safety risk, is abusive, unlawful, or otherwise makes performance impracticable.

10.3

The Client is responsible for any loss, damage, soiling or additional cleaning required as a result of the acts or omissions of the Client or passengers.

11. COMPLAINTS

11.1

Complaints should be submitted in writing via https://Executive Travel Hub.co.uk/contact or to the Company’s registered address.

11.2

Where required, the Company may refer matters to the relevant Licensing Authority.

12. GOVERNING LAW & JURISDICTION

12.1

These Terms are governed by the laws of England and Wales.

12.2

The courts of England and Wales shall have exclusive jurisdiction to settle any dispute arising out of or in connection with these Terms, subject to any mandatory rights available to consumers under applicable law.

13. ASSORTED TERMS

13.1

By using our website or app, you (the “Client”) agree to be bound by these Terms. These Terms also apply to the supply of all transportation services and other services booked via the website (https://www.Executive Travel Hub.co.uk), telephone, email, SMS or app.

13.2

For online bookings made during office hours (06:00 to 22:00 UK time), the Company requests a minimum of 3 hours’ notice.

13.3

For bookings with less than 3 hours’ notice, please contact our helpline on +44 20 3957 9299or WhatsApp +44 7379473936.

13.4

Whilst the Company takes all reasonable steps to ensure punctuality, the Company cannot accept responsibility for delays caused by circumstances outside its reasonable control.

13.5

The chauffeur will drive at safe and sensible speeds in accordance with road conditions, traffic and applicable legal speed limits.

13.6

Clients are responsible for any damage caused to the interior and/or exterior of a vehicle provided under a booking. The Client shall be billed for any repair, valeting or remedial work required to reinstate the vehicle to working order, together with any subsequent loss of business resulting from the vehicle being unavailable.

13.7

The Company may subcontract bookings to another licensed private hire operator.

13.8

By supplying your email address, you permit the Company to contact you by email. The Company will not supply your email address to third parties. Please see https://Executive Travel Hub.co.uk/privacy-policy.

13.9

The Company reserves the right to change the vehicle and/or chauffeur at any time where reasonably necessary.

13.10

Every effort will be made to ensure that the Company’s vehicle(s) (or any subcontractor vehicle(s)) arrive on time. It is the Client’s responsibility to allow sufficient time for completion of the service. Any advice on journey times is given in good faith but is not a guarantee. The Company shall not be liable for any direct or consequential loss, delay or inconvenience caused by the actual journey time (including, without limitation, flight and hotel costs).

13.11

Chauffeurs will travel by the most appropriate route on the day unless instructed otherwise by the Client at the time of booking.

13.12

Company vehicle(s) and subcontracted vehicles are insured for passenger and third-party claims. However, the Client’s property is carried entirely at the Client’s own risk and the Company shall not be liable for loss of, or damage to, such property.

13.13

Passengers are responsible for their luggage and personal items at all times. Passengers must ensure items are loaded into the vehicle prior to commencement of the service and unloaded upon completion. The Company accepts no responsibility for loss or damage to items not loaded or unloaded, or for any consequential losses arising.

13.14

The Company will keep a lost property register at its office at Regus, 6, 9 The Square, Hayes, Uxbridge UB11 1FW and will endeavour to return any lost goods left in Company vehicle(s) or subcontracted vehicle(s) to the Client.

13.15

The Company and its chauffeurs may refuse to carry any passenger believed to be under the influence of alcohol or drugs, or whose behaviour poses a threat to the chauffeur, the vehicle, or any passenger.

13.16

The Company maintains a strict non-smoking policy in all vehicles.

13.17

Online quotations may not account for public and bank holidays (including Christmas Day). On Christmas Day, Boxing Day and New Year’s Day, a 100% surcharge applies to all journeys. All other Bank Holidays are subject to a 50% surcharge.

13.18

Major sporting events (including Wimbledon and Ascot) may be charged at a premium rate. Online bookings for such events may not be valid.

13.19

The Company does not accept online bookings for wedding journeys. Weddings are specialist bookings and require a call to the office to discuss and confirm arrangements.

13.20

Nothing in these Terms affects the Client’s statutory rights.

14. BOOKING TRANSPORTATION SERVICES

14.1

The Company is a Hertsmere Borough Council and TfL licensed private hire vehicle operator. The Company accepts booking requests directly from Clients/passengers only.

14.2

The Company will provide a Booking Confirmation in accordance with Regulation 9(10) of the Private Hire Vehicles (Operators’ Licences) Regulations 2000 (as amended).

14.3

Chauffeurs are not licensed to accept booking requests. Please book only via https://Executive Travel Hub.co.uk/book, by email to info@Executive Travel Hub.co.uk, or by telephone on +44 20 3957 9299.

14.4

The contract for all bookings is between the customer/passenger (being the company or person booking and paying for the transportation service) and the Company.

14.5

The Company is responsible for accepting the booking and for the provision of the transportation services.

14.6

The Company accepts payments directly. Chauffeurs never collect fares.

14.7

Any liability in relation to the transportation services belongs to the Company.

14.8

15. PAYMENT TERMS

15.1

VAT: We are not Vat registered.

15.2

Payment terms: Unless otherwise agreed in writing, all payments are due in full before any bookings are undertaken. Online bookings are charged automatically at the time of booking.

15.3

Payment methods: The Company accepts most credit and debit cards, including American Express. BACS transfers must be received before any bookings are undertaken.

15.4

Wedding bookings: A 25% deposit is required at the time of booking, with the remaining balance due 14 days prior to the booking date.

15.5

Changes to bookings: Any deviations to the original booking price (including additional waiting time, extra hours, parking and address changes) will be charged to the payment card provided at the time of booking.

15.6

Credit card statement: Charges will appear as “Executive Travel Hub Ltd”.

15.7

Pre-authorisation: The Company may pre-authorise a Client’s card to confirm sufficient funds are available.

15.8

Multiple cards: Clients may link multiple cards to a personal or business account and select a preferred card. If the preferred card cannot be charged, the Company may charge another linked card.

16. BUSINESS ACCOUNT CLIENTS

16.1

Invoices: Unless otherwise agreed in writing, invoices are payable within 30 days of the invoice date.

16.2

Monthly payment: Where approved, business account Clients may pay monthly. The Company will provide a detailed invoice at the beginning of each month, including a breakdown of journeys and charges, disbursements, parking and cancellation fees incurred under the business account during the preceding month.

16.3

Overdue payment: The Company may suspend access to the business account in the event of overdue payment.

16.4

Late payment charges: The Company reserves the right to recover reasonable costs incurred in recovering overdue sums, including administrative costs and any costs incurred with lawyers or debt collection agencies. Interest may be charged at 7% above the Bank of England base rate where payment is not made by the deadline.

CANCELLATION AND REFUND POLICY

1. If a booking is cancelled by the Client more than 24 hours before the start of the period of hire, all monies paid will be refundable.
2. If a booking is cancelled by the Client less than 24 hours before the start of the period of hire, 50% of the full cost of the journey will be payable.
3. If a booking is cancelled by the Client less than 12 hours before the start of the period of hire, 100% of the full cost of the journey will be payable
4. If a wedding booking is cancelled 30 days before the start of the period of hire, the deposit is non-refundable.
5. If multiple vehicle or events bookings are cancelled by the Client within 7 days before the start of the period of hire, 100% of the full cost of the journeys will be payable.
6. If the Client does not appear at the time and place designated as the pickup point, 100% of the full cost of the journey will be payable.
7. The Company acts as principal for the purposes of accepting bookings and providing transportation services. A contract is formed between the Company and the passenger for both the booking and the provision of the journey.
8. Drivers engaged by the Company operate as independent subcontractors. A driver may accept or decline a journey offered by the Company; however, drivers are not permitted to cancel bookings directly with passengers.
9. Only the Company, as the licensed operator, may cancel a booking with a passenger.

18. COACH AND MINIBUS CANCELLATION POLICY

18.1

In the event of cancellation by the Client, the Company reserves the right to retain any deposit. The Client shall be liable for losses incurred as a result of the cancellation or part-cancellation, up to (but not exceeding) the full cost of the hire.

18.2

Cancellations of 14 days (or less) will incur a 100% hiring fee. During May, June and July, cancellations of 30 days (or less) will incur a 100% hiring fee.

19. REFUNDS AND PROCESSING FEES

19.1

All refunds are subject to a processing fee to cover transaction costs incurred by the Company. This fee is non-refundable and will be deducted from the total amount refunded.

19.2

Standard refunds: If a refund is issued for any reason, a processing fee will be applied.

19.3

Cancellations: If a booking is cancelled within an eligible refund period, the refund will be processed minus the applicable processing fee.

19.4

Payment method considerations: Refunds will be issued to the original payment method used at the time of booking. Additional bank or card processing fees may apply and are the responsibility of the Client.

20. CONSUMER RIGHTS

20.1

Consumers have legal rights in relation to services that are not performed with professionalism and a duty of care, either by chauffeurs or the office team.

20.2

Advice about consumer legal rights is available from:

20.2.1

The Citizens’ Advice Bureau (www.citizensadvice.org.uk)

20.2.2

Trading Standards (www.gov.uk/find-local-trading-standards-office)

22. INTELLECTUAL PROPERTY RIGHTS AND LICENCE

22.1

All trademark rights, copyright, database rights and any other intellectual property rights of any nature relating to Executive Travel Hub Ltd or Executive Travel Hub Worldwide are exclusively owned by the Company and/or its group companies.

22.2

Executive Travel Hub Worldwide holds copyright for Executive Travel Hub™ within the United Kingdom and the rest of the world.

23. DATA PROTECTION AND PRIVACY

23.1

The Company will use personal data supplied by Clients (whether via app, online, email or phone) in accordance with https://Executive Travel Hub.co.uk/privacy-policy.

23.2

The Company uses third-party payment processors. The Company is not responsible or liable for errors by such processors, including those holding PCI-DSS certification.

24. COOKIES AND PRIVACY

24.1

By using https://www.Executive Travel Hub.co.uk you agree to the use of cookies. Please see https://Executive Travel Hub.co.uk/privacy-policy and https://Executive Travel Hub.co.uk/cookies-policy.

25. PROMOTION TERMS

25.1

The Company may provide promotional rides or rewards from time to time.

25.2

The Company may delete promotional rides or rewards from a Client’s personal or business account where there is reason to