Privacy Policy

EXECUTIVE TRAVEL HUB LTD is a licensed private hire operator inviting and accepting private hire bookings for transportation services from individuals, local government and corporate organisations.

Whilst providing these services, EXECUTIVE TRAVEL HUB LTD collects and manages Client and non-Client data. Throughout this process, EXECUTIVE TRAVEL HUB LTD is committed to complying with applicable data protection and privacy laws. This includes, in its capacity as a Data Controller, respecting and maintaining the privacy and rights of Clients and non-Clients.

We provide this Privacy Notice pursuant to the General Data Protection Regulations (GDPR) (EU) 2016/679 (as incorporated by the Data Protection Act 2018). It explains how we collect, process, store and share your information when you make an enquiry, become a customer, or visit our website. It is intended to help you make informed decisions, including how you can control the use of your information.

Collection of Information

We typically collect information to enable EXECUTIVE TRAVEL HUB LIMITED to:

Respond to your enquiry (including private hire bookings)
Supply, or otherwise provide, our services
Submit and manage financial transactions (including billing)
Offer service updates or offers
Meet statutory or regulatory requirements (including the Private Hire Vehicles Act 1998)

In respect of the above, EXECUTIVE TRAVEL HUB LTD collects personal information (or personal data). This means any information relating to an identified, or identifiable, individual, in particular by reference to an identifier. This information may be obtained from you, or provided to us, by telephone, video, email, or letter.

Identifiers we may require include (without limitation):

Name
Postal address
Email address
Telephone number
Fax number
Photographs
Video recordings
Audio recordings

EXECUTIVE TRAVEL HUB LTD may also collect sensitive personal information (or special categories). This means information which requires a higher level of protection, such as biometric data.

Such details we may require include (without limitation):

Criminal convictions or offences
Medical or health status
Professional memberships
Racial or ethnic origin

In addition, EXECUTIVE TRAVEL HUB LTD’s website uses cookies. Cookies are small amounts of data, including anonymous unique identifiers, sent to your browser from a website and stored on your computer or mobile device. Cookies may be used to improve online functionality and may be shared with third-party organizations (for example, internet service providers). You can control cookies within the preferences of your chosen browser.

Processing Personal Information

We will only administer personal information in accordance with a lawful basis. When we process personal information, at least one of the following must apply:

Consent: the processing follows your giving of clear consent for us to process your personal information
Contract: the processing is necessary for a contract we have with you, or because we have asked you to take specific steps before entering into a contract
Legal Obligation: the processing is necessary for us to comply with the law (not including contractual obligations)
Vital Interests: the processing is necessary to protect someones life
Public Task: the processing is necessary for us to perform a task in the public interest or for our official functions, and the task or function has a clear basis in law
Legitimate Interests: the processing is necessary for our legitimate interests or the legitimate interests of a third party, unless there is good reason to protect your personal information which overrides those legitimate interests

Lawful Basis for Processing Personal Information

We consider the basis for processing personal information (as referenced in the Collection of Information section) to be:

necessary for the performance of a contract (for enquiry responses, service supply, and related purposes); and
necessary to enable us to comply with our legal obligations (for statutory requirements and related purposes).

Occasionally, EXECUTIVE TRAVEL HUB LTD may also process personal information on the basis of legitimate interests (for online functionality, service offers, and related purposes). One or more lawful bases may validate the processing of personal information.

Processing Sensitive Personal Information

We will only administer sensitive personal information (which requires a higher level of protection) in accordance with a lawful basis. When we process sensitive personal information, at least one of the following may apply:

Consent: the processing follows your giving of clear consent for us to process your personal information
Contract: the processing is necessary for a contract we have with you, or because we have asked you to take specific steps before entering into a contract
Legal Obligation: the processing is necessary for us to comply with the law (not including contractual obligations) and satisfies the obligations under our Data Protection Policy
Vital Interests: the processing is necessary to protect someones life
Public Task: the processing is necessary for us to perform a task in the public interest or for our official functions, and the task or function has a clear basis in law and satisfies the obligations under our Data Protection Policy
Legitimate Interests: the processing is necessary for our legitimate interests or the legitimate interests of a third party, unless there is good reason to protect your personal information which overrides those legitimate interests

Lawful Basis for Processing Sensitive Personal Information

We consider the basis for processing sensitive personal information (as referenced in the Collection of Information section) to be necessary for the performance of a contract.

Where appropriate, EXECUTIVE TRAVEL HUB LTD may seek your clear consent before recording any such details (including medical or health status, criminal convictions, and similar information). Where consent is sought, you are under no contractual obligation to provide it and you may decline.

Data Transfers

Information collected, processed and stored may be shared with third parties or third-party service providers within, or outside of, the European Union (EU).

Information sharing may arise due to a legal obligation, as part of the performance of a contract, or where there is a legitimate interest (including a legitimate interest of a third party).

Activities carried out by third parties on our behalf may include dispatch software, service updates, insurance, financial accounting and billing, customer and non-customer file management, and website functionality.

Where information is shared, EXECUTIVE TRAVEL HUB LTD expects third parties to adhere to, and comply with, GDPR when processing your information.

Automated Decisions

We do not anticipate making decisions without human involvement. Should we use any form of automated decision-making, we will advise you in writing of such a change.

Data Retention

We will generally retain information for a period of 10 years. Once the retention period ends, and upon conclusion of our contract with you or when we are no longer legally required to retain it, the information will be reviewed and deleted (unless there is a special reason to keep it).

Occasionally, we may continue to use data without further notice. This will only occur where such data is anonymised and you cannot be identified as being associated with that data.

Data Security

We have implemented security measures to avoid information being accessed, damaged, stolen or otherwise compromised.

Where a breach, or suspected breach, of information security occurs, you will be informed (alongside any appropriate regulator) pursuant to our legal obligations.

If you would like further information, please write to Mr. Zahir Abbas (Director) at EXECUTIVE TRAVEL HUB LTD, Regus, 6, 9 The Square, Hayes, Uxbridge UB11 1FW.

Your Information Rights

We are committed to ensuring any information we process is correct and up to date. It is your obligation to make us aware of any changes to your personal information.

In accordance with legislation, you possess the following rights:

Right to be informed: we must tell you how we use your information and this is the purpose of this privacy notice
Right to request access: you have the right to access the information we hold on you. To do so, you should make a Subject Access Request. It may be accessed at no cost and will be provided within 30 days of your request
Right to request correction: if any information we hold about you is incomplete or inaccurate, you may require us to correct it
Right to request erasure: if you would like us to stop processing your information, you have the right to ask us to delete it from our systems where you believe there is no reason for us to continue processing it
Right to object: where we rely on a legitimate interest (or those of a third party), you have the right to object to the way we use your information
Right to request restriction of processing: you have the right to ask us to stop processing information (whilst still holding it) until we have ensured the information is correct
Right to portability: you may transfer the information we hold on you for your own purposes
Right to request the transfer: you have the right to request the transfer of your information to another party

Where consent has been given to use information, you also have an unrestricted right to withdraw consent at any time. Withdrawing consent means we will cease processing the information consent was given on, without any resultant consequence. We may, however, in some circumstances, continue using the information where permitted by having a legitimate reason.

If you wish to exercise any of your rights, please write to Mr. Zahir Abbas (Director) at EXECUTIVE TRAVEL HUB LIMITED, Regus, 6, 9 The Square, Hayes, Uxbridge UB11 1FW.

General

EXECUTIVE TRAVEL HUB LTD is registered with the Information Commissioners Office (No. ZB628204).

Should you have any questions or comments about this Privacy Notice, please write to Mr. Zahir Abbas (Director) at EXECUTIVE TRAVEL HUB LTD, Regus, 6, 9 The Square, Hayes, Uxbridge UB11 1FW.

Alternatively, you have the right to complain to the Information Commissioners Office (ICO) at Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF.